Who are we?;xNLx;;xNLx;New Zealand’s largest primary care network of qualified family doctors (GPs), nurses and general practice teams.;xNLx;;xNLx;We are New Zealand’s largest and most diverse cooperative of healthcare professionals, with a local and personal approach to delivering world leading health services. We support grassroots action and people determining their own futures while providing a strong voice for primary care at the national level. If you want to have a real impact on the future of general practice in New Zealand, join a Primary Health Organisation that is innovative, bold, capable and positive about the future of primary care.;xNLx;;xNLx;We value community-based and family-orientated healthcare and believe the future of general practice is central to the whole health system. We are practice-focused and this is reflected in all aspects of our organisation. General practitioners, nurses, practice managers and owners are represented across ProCare in governance, management, leadership and quality improvement roles. ;xNLx;;xNLx;ProCare is an engine of innovation that promotes partnership and leads debate about how we fund and deliver health care in the 21st century.
A regional collaborative that has been running for the past 3 years , managed by KoAwatea in association with the three DHB.
Member professional development - held monthly
Clinical performance – extension of contract for further three years
Member professional development - held monthly
New website for practices to download reports. This is part of the Clinical Intelligence System solution.
Clinical Intelligence System (CIS) is a data warehouse within ProCare to provide a single source for clinical information and give ProCare the ability to produce reports to help you manage both the clinical and the management sides of your practice.
Member professional development - held monthly
Steve Boomert, CEO of ProCare was awarded the Pegasus Champion award in recognition of his strategic leadership, vision, determination and for making the health system better for all New Zealanders.
Primary Care Expert Advisory Group (HQSC)- Dr Allan Moffitt and Rosemary Gordon RNZCGP Foundation Standard Working Group RNZCGP Aiming for Excellence Advisory Working Group
Peer support and professional development
Peer support and professional development
CMDHB Youth Health Pilot – aim is to enhance general practices ability to provide appropriate, responsive, youth friendly healthcare.
A weekly electronic newsletter to keep members up to date with clinical and education/support information. Distributed to 1600 practice staff across the network.
The ProCare network’s hard work has paid off over the last 12 months, with excellent results in the recently released National Health Target PHO results. Associate Clinical Director Dr Janine Bycroft says Aucklanders are better off for being checked, immunised and receiving advice about quitting smoking.
A full day ProCare staff conference to share ideas, hear inspiration stories and get to know each other.
Introduced into ProCare as a full quality management system for risk, health and safety, document version control, incidents, audits and feedback/complaints management. Contracts managements has been the model for use.
First practices to start implementing the new model of care
ProCare clinical director Dr John Cameron said he was aware of a growing trend of health data, which could have its pros and cons. "You can use that data for a whole range of different things, and really, if you're getting down into that highly granular perspective of your own health, you're probably 99 per cent of the way there anyway." On the downside, there was the risk of reading too far into anomalies in the data or self-diagnosing - and apps could not replace the GP. "We are trying to take that helicopter view and find out if the patient is heading in the right direction, rather than focusing on those minuscule changes."
Lee says the well established Royal Oak medical centre provides a comprehensive range of primary health care services and is a member of ProCare, New Zealand's largest health care network encompassing more than 500 doctors in 200 practices.
ProCare has six Waitemata practices involved as intervention practices with this pilot providing a comprehensive assessment, care planning and additional support to frailer older people at risk of admission to hospital or needing residential care. The CARE (Co-ordinated care, Assessment, Rehabilitation and Education) Project was launched in September and is already proving its value in addressing the growing needs of our ageing population. Our district has the highest population of senior citizens, so the project has enormous importance. The CARE Project is dedicated to coordinating and enhancing the care of people aged 75 and over and Maori and Pacific people aged 65 plus. The general practices in the first stage of the project are funded to give longer appointments with enrolled patients. This provides time to do a comprehensive assessment of a patient’s needs and create a specific care plan which aims to keep them comfortable in their own home and avoid unnecessary admissions to hospital.
Family is at the centre of a weight loss challenge in Auckland. The Aiga Challenge aims to increase the health of the Pacific community and decrease the obesity level. The eight-week family programme involves 42 Pacific Island churches enrolled in the Auckland District Health Board's Healthy Village Action Programme. Pro Care is one of the health care providers that has teamed up with the ADHB.
Project Manager Debbie Owen presented on ProCare's award-winning Mission Smokefree project
PHO performance for the 5 transitional IPIF measures
Framework set up with clinical indicators and measures, aligned to the IPIF measures and the Auckland Metro measures for CVD and Diabetes. A list of non clinical measures are included in the Framework
This group was set up nationally in conjunction with Health Quality Safety Commission (HQSC). It is a networking group of quality leads across NZ, meets 3 times per annum. Rosemary Gordon is Chair of this group. The group has an electronic shared workspace. The sessions are made up on key stakeholder speakers, workshops and networking.
Held Quarterly throughout the year. Quarterly meeting with N4 Quality Leaders The sessions are made up on key stakeholder speakers, workshops and networking.
The ProCare Charitable Foundation announced the successful recipients of its inaugural grant funding programme.
The New Zealand Health Care Home and its harnessing of data to improve long term health outcomes gained international attention at a recent conference in Sydney.
ProCare’s AGM was held on 17 November 2015 with two Directors being elected to the Board, following Dr Sue Clark retiring from the Board after more than three years of service.
General Practice New Zealand will be out of pocket to the tune of $145,000 with the decision by the country biggest PHO, ProCare, to leave the umbrella organisation.
A person-centred approach to primary mental health and addictions support.
Former social welfare and associate health minister Roger Sowry has been appointed chair of national telehealth provider Homecare Medical.
Dennis Baty, Chief Operating Officer of ProCare with over 180 GP practices across the greater Auckland region says, "Achieving health targets requires ongoing effort and we’re always looking for innovative ways to support our practices to gain efficiencies, lift performance and achieve health targets. We’ve seen the impact Vensa’s technology is having and we’re encouraging more of our practices to use technology solutions for patient contact."
Over Christmas Auckland health providers are working together to ensure people who need urgent healthcare have easy access.
PHO performance for the 5 transitional IPIF measures
Five ProCare practices are the first to join the new Flexible Funding initiative.
Between 1 July 2015 and 30 June 2016 20 ProCare practices were Foundation certified. The Foundation Standard represents what is considered to be the legal, professional, and regulatory requirements for general practice. Foundation Standard is included as the entry level criterion for general practices in the Ministry of Health’s Integrated Performance Incentive Framework (IPIF) and in the PHO Services Agreement. Practices must meet the Foundation Standard by no later than 1 July 2017. The programme requires practices to provide evidence of meeting standards set by the College, followed by a reassessment cycle every three years.
Over 100 practices using a patient portal
Member professional development - held monthly
Member professional development - held monthly
The four largest primary care networks want a better deal for patients bringing mental health and addiction problems into the surgery. General practice feels unsupported and is not coping well with this burden of disease, says Allan Moffitt, clinical director at the Auckland-based network ProCare. Dr Moffitt is keen to see new, nationally consistent approaches so that when people present “we can do something with it that is not just sympathetic noises”.
Member professional development - held monthly
This year’s Round the Bays was a huge success for Team ProCare, with more than 300 people registering to take part including 28 practices.
Signing into the National Enrolment Service will cost practices $675, then $100 monthly, and Auckland PHO ProCare is not convinced it is money worth spending. In an email newsletter last week, Medtech executive director Ross Tanner reiterated that all PHOs had been informed the Ministry of Health is not funding the rollout of the National Enrolment and ePrescription Services; that cost is to be passed on to practices. ...
Pegasus has joined ProCare in sitting tight on the rollout of the National Enrolment Service, saying practices should not have to pay the cost of implementation and maintenance. The costs to general practice, being charged by PMS vendor Medtech, are to be discussed at the PSAAP (PHO Services Agreement Amendment Protocol) meeting in Wellington tomorrow. Last week, ProCare advised its customers not to activate the system, which will cost practices $675 to sign up and then $100 monthly.
The ProCare team took the opportunity to engage with the community at Polyfest this year – while raising awareness of the broad range of services which ProCare provides.
Another PHO has joined ProCare and Pegasus’ stance on not activating the national enrolment service for their practices.
PHO performance for the 5 transitional IPIF measures
An Auckland solo GP and a practice manager feel their practice is in limbo after completing the RNZCGP’s new entry-level standard processes. The duo spent eight months revising existing systems and instituting new ones in line with the college’s Foundation Standard. Practice manager Sharon Dorsett says the job was finished to PHO ProCare’s satisfaction in mid-December 2015.
Achieved through training session for the Network and within ProCare.
We'd love to hear from you. Please send questions or feedback to the below email addresses.
Before contacting us, you may wish to visit our FAQs page which has lots of useful info on Tiki-Toki.
We can be contacted by email at: hello@tiki-toki.com.
You can also follow us on twitter at twitter.com/tiki_toki.
If you are having any problems with Tiki-Toki, please contact us as at: help@tiki-toki.com
Close