History of Popular Contact Management and CRM Systems

The evolution of popular contact manager and CRM systems. Selected CRM vendor news.

Assembled by the team at [CRM Switch](http://www.crmswitch.com);xNLx;;xNLx;• Download a [free comparison](http://contact.crmswitch.com/salesforce-vs-microsoft-dynamics-crm-factual-comparison-ebook) of Salesforce and Microsoft Dynamics CRM;xNLx;;xNLx;• Download a [free comparison](http://contact.crmswitch.com/download-salesforce-vs-sugar-comparison-report) of Sugar and Salesforce;xNLx;;xNLx;• Download our [CRM buyer's cheat sheet](http://contact.crmswitch.com/crm-buyers-cheat-sheet)

1975-04-01 09:12:04

Microsoft

Founded by Paul Allen and Bill Gates.

1981-06-01 04:20:44

Sage

Founded by David Goldman, Paul Muller, and Graham Wylie.

1986-06-01 23:55:45

ACT!

Conductor Software, creator of ACT!, founded by Pat Sullivan and Mike Muhney.

1987-04-01 04:53:57

act!

Released for DOS 1.0.

1988-06-01 08:05:37

act!

Conductor Software renamed Contact Software International.

1989-06-01 07:46:05

goldmine

Founders Jon Ferrara and Elan Susser begin work on GoldMine product.

1990-06-01 20:23:07

Goldmine

1.0 released.

1990-08-01 09:57:45

act!

Released for DOS 2.0.

1991-06-01 19:25:31

goldmine

2.0 released.

1991-07-31 09:00:08

act!

9000 released.

1992-05-01 18:27:54

act!

Released for HP95LX and Windows 2.0.

1993-06-02 07:04:56

act!

Symantec purchases Contact Software International; ACT! is released for Mac.

1994-06-01 06:07:21

goldmine

2.5 (DOS) released.

1994-06-30 06:07:21

act!

Released for Newton; Mobile Link released.

1996-06-01 20:56:03

goldmine

Founders change company name ELAN Software Corporation to GoldMine Software Corporation; 3.0, 3.2 released for Windows 95.

1996-11-01 20:56:03

act!

3.0 released for Windows 95 and NT.

1997-06-01 09:33:05

sage saleslogix

SalesLogix Corporation releases v2.0 (first version).

1997-07-03 09:33:05

act!

Released for Windows CE.

1998-06-01 08:35:28

act!

4.0 released for Windows 98 and Office 97.

1998-06-15 08:35:28

goldmine

4.0 released.

1998-07-01 08:35:29

Sage CRM

eWare releases v1.1 (now known as Sage CRM)

1998-11-01 08:35:29

sage saleslogix

v3.0 released; SalesLogix Web Client and SupportLogix released.

1999-03-01 07:37:53

Salesforce

Salesforce.com founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez; launches salesforce.com.

1999-06-01 07:37:53

goldmine

5.0 released; GoldMine Software Corporation sold to Front Range Limited.

1999-06-02 13:09:35

goldmine

Goldmine Software Corporation merges with Bendata, Inc.

1999-06-13 07:37:53

sage saleslogix

SalesLogix Corporation changes its name to Interact Commerce Corporation; CommerceLogix released.

1999-12-01 07:37:53

act!

Sold by Symantec to Interact Commerce Corporation.

2000-03-01 06:40:17

goldmine

Front Range Solutions, current GoldMine developer, is founded; 5.5. released.

2000-06-01 10:49:32

act!

2000 (5.0) released for Windows XP.

2000-07-01 10:49:32

sage saleslogix

SalesLogix2000 (v4.0) released.

2000-08-01 10:49:32

salesforce

Launches its first online sales force automation solution aimed at CRM application market.

2001-06-01 13:01:12

goldmine

Business Contact Manager released; FrontOffice released; GoldMine Everywhere 1.2 released.

2001-07-12 13:01:12

sage saleslogix

Sage buys Interact Commerce Corporation, owner of SalesLogix; SalesLogix.net v5.0 and SalesLogix v5.2 released.

2001-08-10 13:01:12

act!

Sage buys Interact Commerce Corporation, owner of ACT!; ACT! 6.0 released.

2001-09-01 13:01:12

salesforce

Launches its first online CRM app encompassing sales force automation, marketing automation, and customer service and support.

2001-10-21 13:01:12

sage crm

eWare acquired by ACCPAC International and rebranded as ACCPAC eCRM; v3.0 released; accpaccrm.com launched.

2002-05-01 04:00:39

salesforce

Launches Salesforce CRM Enterprise Edition with advanced functionality.

2002-06-01 14:26:02

goldmine

Business Contact Manager 6.0 released; GoldMine CustomerIQ released; GoldMine Sales & Marketing 2002 released.

2002-07-01 14:26:02

sage crm

eCRM v3.1.1 released.

2002-07-21 04:00:39

act!

6.0 released.

2002-08-01 04:00:39

sage saleslogix

Sage releases v6.0.

2003-01-01 22:53:48

microsoft

CRM 1.0 released.

2003-04-17 21:31:23

Goldmine

6.5 released; GoldMine Business Contact Manager Corporate Edition released.

2003-06-01 21:56:12

Sage CRM

CRM Solutions, Ltd. partners with Silverbear and acquires ACCPAC; rebrands ACCPAC eCRM as SageCRM; v5.5 and v5.6 released.

2003-06-01 21:56:12

act!

ACT! for Web 1.0 released for ACT! 6.0.

2003-12-01 21:56:12

microsoft

CRM 1.2 released.

2004-05-01 11:08:25

ACT!

By Sage 2005 (7.0) released; Standard Premium Ex and Premium ST differentiation.

2004-06-01 11:08:25

sugarcrm

Founded by John Roberts, Clint Oram, and Jacob Taylor; 1.0 and 2.0 released.

2004-06-01 11:08:25

goldmine

6.7 Corporate Edition released; Integration Services for Microsoft Outlook and Microsoft Exchange Server released; Mobile Edition released; GoldMine Plus Accounting for use with Quickbooks 2.0 released.

2004-07-01 11:08:25

sage saleslogix

v6.2 released.

History of Popular Contact Management and CRM Systems

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