Menlo College is a private, four-year business school located in the heart of California's Silicon Valley. The college is focused on developing future leaders through a liberal arts-based business education that integrates academic study and fieldwork in a Silicon Valley environment unmatched in its potential for innovation. Menlo is home to 600 undergraduate students and 120 faculty, staff, and athletics coaches.;xNLx;;xNLx;Stories in this timeline are split into four color-coded categories. To view outsourcing-related stories, for example, look for the green "outsourcing" bar on the story or the green dot in the navigation slider.
I start as the new CIO at Menlo College. My team consists of three full-time staff and one student worker.
An initial satisfaction survey, conducted for benchmarking purposes, finds that only 25% of students and 38% of faculty aresatisfied with IT support and service, overall.
After a review of three vendors, we select Exafort as our IT project services partner. They start November 2009.
As part of our alternative sourcing strategy, we eliminate our networking position and outsource all infrastructure support.
Work finishes on backups, servers, network bandwidth, and more in the first two months of our outsourcing contract.
Our in-house IT team dwindles to one when our help desk/user support staff member resigns to find a job closer to home.
Because of our outsourcing relationship, we receive immediate, temporary user support staffing while we recruit new staff.
With these hires we now have one full-time and two part-time staff. We also expand our use of student workers to provide first-level IT support.
To support a web design class, we build our first cloud server using Amazon Web Services.
In our first phase of outsourcing e-mail, we migrate our alumni e-mail from an antiquated in-house system to Google Apps for Education.
